The Conversion Conundrum

Today I sat in on two sessions for the Adwords Advantage webinar.  Below is a recap of my tweets for the first. I think both sessions were interesting and I  picked up some useful nuggets from each.  The webinar series will last another couple of weeks and include 12 more sessions, so come back on Thursday for more.

Read the tweet stream from the bottom up.

Session One:  By Brian Eisenberg (@thegrok) titled “Always Be Testing

#aaos10 Resource recco 69 free tools to improve your website from @thegrok

#aaos10 Every day make the right decisions, and act on them. Fail faster. Learn from failure and adapt. Do something now.

#aaos10 Move beyond reports. Make an action plan. Where can you easily gain the most value quickly?

#aaos10 First, test your top 5 highest bounce rate pages. Then your top 5 high exit pages. Then top 5 lowest time spent pages.

#aaos10 Magic 3 conversion cycle: relevance, value, calls to action

#aaos10 Data -70% average checkout abandonment rate.

#aaos10 On forms, visually tie benefit next to the form. Remind customers why they’re bothering to fill it out.

#aaos10 Reinforce what dragged a visitor to your site from the ad – reinforce it throughout the site repeatedly.

#aaos10 10-15% of visitors bonce after first click.

#aaos10 Understand information scent. Site visitors are goal-driven. Help them reach their goals.

#aaos10 Keywords don’t fail to convert. The biz does. Understand visitor intent and be relevant to their query

#aaos10 Bucket keywords into ad groups according to target personas to better deliver on expectations and convert.

#aaos10 Use personas to build models to better understand your customers.

RT @clickequations: “The only one who gets paid per click is Google.” @thegrok at #aaos10.

#aaos10 Cost of click- ur paying for initiation of a conversation. Extend that conversation on the landing page. Pay Per Conversation

#aaos10 What do you serve up in response to a search query? Are the keywords a good match for the searchers interest?

#aaos10 Give non-converters stronger reasons to buy. Small changes have huge impact on customer experience w/ the site.

#aaos10 You don’t have a traffic problem. You have a conversion problem.

#aaos10 Search process: impressions>clicks>browsers>checkouts>completed purchase. Bring in traffic, then satisfy it.

#aaos10 Continual process improvement is a driving force of online marketing advantage. Plan, Measure, Improve. repeat.

#aaos10 Learn how to execute rapidly. Respond to opportunity, create others yourself.

#aaos10 No ‘set it and forget it’ with Adwords, keywords, landing pages. Change along w/ Google and before competition.

#aaos10 There’s one constant in business today: change. Constantly monitor Adwords to avoid abyss.

Attending #aaos10 with @TheGrok. Going to learn lots about adwords optimization

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