insights

Anyone who's browsed this blog understands my passion for the consumer/customer. I assert that they MAKE your business. Yes, that may sound obvious--the premise is commerce, after all. But what I mean is, consumer insight is the holy grail business strategists, product developers, marketers, and sales forces should forsake most other tools for.  Insight can help a business: Anticipate: flaws, lack of functionality, holes in offering suites Mitigate: lessen the impact or importance of flaws...