Customer Satisfaction Customer Experience Brand Loyalty

This is one of those posts that has been noodling around in my, well, noodle for awhile. The idea struck me one day while driving when I passed a sign jabbed crookedly in the ground at a street corner. You know the type, screen printed on a sheet of thick plastic with prongs on one side to hold it securely in the ground? I typically notice these types of signs (I fret about the poor people dodging traffic to install them) but my sense is that they're often used for commodity service providers...